Frequently Asked Questions | marKoub.ma - قطع الكار من الدار

FAQ

This section answers the most frequently asked questions about marKoub.ma to assist you during your next bus journey

How does it work?

Specify your departure city, destination, and desired departure date in the search bar. Choose the offer that suits you and book your ticket. Pay by credit card or in cash. You will receive a ticket code by email, which you will present when boarding the bus. Arrive thirty minutes before the departure time, board, and travel with peace of mind!

FAQ

Whether you're a regular traveler or planning to book your first bus trip we are here to guide you and offer you a hassle-free travel experience, from booking to arriving at your destination.

Q1 : What guarantees me that I will find the seat I booked on the bus?

marKoub.ma is an online platform for bus ticket sales, partnering with all the bus companies visible on the website www.markoub.ma. As soon as you confirm your reservation, the data is immediately transmitted to the relevant transport company. This ensures the reservation of your seat with the partner operator.

Q2: Does marKoub.ma charge a booking fee?

Yes, a booking fee of 5 dh per ticket may be applicable on some trips.

Q3: Should I pay an additional fee before boarding?

No additional charges will be charged to your reservation at the time of boarding. However, depending on the weight and size of your baggage, some companies may ask you to pay additional baggage fees.

Q4: Can I buy a ticket for another person?

After booking, you will be asked to pay your ticket. You can choose between an online payment by credit card or PayPal, or cash payments at any agency (CashPlus, Wafacash, Fawatir, DAMANE Cash, Lana Cash). You can also use mobile payment via MT Cash or your banking application (CIH, BMCE, Agricultural Credit, Société Générale).
Our platform accepts all types of credit cards (Visa, Electron, CMI, Mastercard, JCB).

Q5: Do you have a mobile app?

Our marKoub.ma app is available on the App Store, Google Play, and Huawei App Gallery..

Q6: How many tickets can I purchase?

On marKoub.ma, there are no reservation restrictions, however the number may be limited by the availability of bus seats.

Q4: Can I buy a ticket for another person?

Tickets sold on marKoub are not nominative. On our platform, each person can reserve several seats for different travelers, and we will not ask for any identity information while booking.

Q8: Do I need to print my ticket?

You are not required to print your ticket. However, we recommend that you note the necessary information for your boarding, which will be displayed upon confirmation of your reservation (ticket code, departure time, bus company, departure address, seat number), to avoid any potential difficulties you may encounter in case you do not receive your confirmation email.

P.S: If you deem it necessary, you can also print your ticket by simply clicking the "Print Ticket" button or save it in PDF format for future use.

Q9: Can I cancel or modify a booking?

Please note that tickets for CTM, Supratours, SAT, Ghazala Trans and Supplements buses are non-changeable, non-cancellable and non-refundable, in accordance with CTM's sales policy here and Supratours's sales policy here and marKoub.ma sales policy.

You can cancel or modify (except as mentioned above) your trip up to 3 hours before your departure time.

If you wish to cancel or modify (except as mentioned above) your ticket and obtain a refund, a fee of 20% of the price of your ticket applies not including the service fee, which is non-refundable.

In the case of a change or modification request, the price difference between the old and new reservation is non-refundable.

Q10: I have a coupon code, how do I use it?

If you have a promo code, you can use it during the reservation confirmation (before the payment step).

Please note that promotional codes have an expiration date. You must ensure that your code is still valid in order to benefit from the discount.

Q11: How do I find the boarding point?

To guide you to your boarding point, we added a Google Maps link to the booking confirmation page, as well as to the confirmation email. Just click on the link to get the exact directions that will guide you to your departure point

Q12: We are a group and want to travel together, what can we do?

If you are traveling in a group and cannot find enough seats to travel together, please email us at the following address: r@markoub.ma. We will be happy to assist you in the steps of organizing your trip!

Q13: If I am late, could the bus wait for me?

Unfortunately, buses have fixed schedules to adhere to. These schedules are set by the government through the approvals and permits operators have.

That's why we recommend that you arrive at the boarding point 30 minutes before the bus departure time to check in and board on time.

You can contact us via email at the following address: r@markoub.ma
You can also send us a message on Facebook at www.facebook.com/markoub.ma