- the contractual relations between the Service Provider and any natural or legal person wishing to proceed, via the Site, to a reservation of carriage by Bus, whether or not followed by a ticket purchase (hereinafter referred to as the "User") , as well as
- the conditions applicable to any reservation and bias of the Site.
Before any reservation, the User declares to have the full legal capacity, allowing him to commit himself under the present General Conditions of Use, and that the reservation and the purchase envisaged are limited to a strictly personal use.
The offers of transport proposed on the Site correspond to trips in coach according to the modalities described on the Site and in the limit of the places available. Carriers may at any time update the offers offered on the Site if necessary, it being understood that the applicable price will be the one in force on the day of the validation of the reservation.
The prices of the transports appearing on the Site are in Dirhams (dhs) all taxes included (TTC) taking into account the VAT applicable on the day of the validation of the reservation. Any change in the VAT rate may be reflected in the price of transport.
To reserve a transport offer, the User must select on the Site the offer corresponding to the criteria of his choice.
All the information selected and the validation of the reservation recorded by the Provider will be proof of the transaction, so that the reservation once validated can no longer be modified by the User.
Before reserving his ticket, the User may also create an account on the Site. The account creation section is accessible directly from the sidebar. At each visit, the User, if he wishes to reserve or consult his account, will have to identify himself using this information. Each User may request at any time the closure of his account by signaling it in the section [www.markoub.ma/contact]. The User will be informed as soon as possible by email or SMS of the confirmation of the closure of said account.
In case of difficulties encountered in the booking process, the User may contact the Provider either by mail to the following address: [Hay Nahda, No. 240 Bis, App No. 01 - Rabat, Morocco]; either by email at the following address: [firstname.lastname@example.org], or by phone at [+212 (0) 5 3000 3000].
The reservation of the ticket validated by the User will be final only after payment of the price, and will then be confirmed by the Provider by sending an SMS. Payment must necessarily be made before the closing of sales on the transport concerned; otherwise the reservation will not be confirmed and can not be taken into account.
The User may proceed to the payment of the ticket as follows:
Payment from "network transfers partner money" : The User may be present in the authorized sales points of the "transfer network partner money" with the reference of its pre-booking, in order to proceed to its payment by cash.
In return for payment, the authorized point of sale will give the User a receipt for payment. The Provider will confirm the reservation of the User by sending an SMS.
Secure online payment by [Vantage Payment Systems] : After having validated his reservation, the User will be redirected on the secure interface [Payzone] to safely inform his bank references. If the payment is accepted, the order becomes final, and will then be confirmed to the User by the Service Provider by sending an SMS, worth the ticket.
In case of fraudulent use of bank references to buy a ticket, it should be noted that the Service Provider will not be able to transmit the identity of the traveler to the bank concerned through the CMI as soon as the Carrier does not process this information at the time of access to the vehicle.
Subject to the exercise of his right of withdrawal, the User may not request the cancellation of a reservation for any reason whatsoever, as soon as it has been confirmed by the Provider.
In accordance with the law n ° 31-08 promulgated by Dahir n ° 1-11-03 dated February 18, 2011 and relating to the protection of the consumer ("Consumer Protection Law"), each User having bought a title transportation from the Site, may exercise its right of withdrawal within 7 (seven) clear days from the validation of the reservation, without having to justify any reason, nor be liable for compensation or penalty . However, this right of withdrawal can no longer be exercised from the moment the User has already used the ticket or after the date of the transport object of the reservation.
The cancellation of the ticket resulting from the aforementioned right of withdrawal will be reimbursed no later than 15 (fifteen) days following the date on which this right was exercised.
Only Users with a ticket issued by the authorized sales points or a reservation confirmed by the Service Provider by SMS will be able to access the coaches.
In the event of overbooking, the Carrier will propose to the User a replacement spot as soon as possible and under conditions similar to those initially reserved by the User, at no additional cost to the User.
All travelers buying atheir tickets on marKoub.ma are required to have valid identity documents acceptable by the Moroccan authorities during their travels.
Any non-compliance with Moroccan regulations is the responsibility of the passenger who will not be eligible for a refund or modification of his reservation
The Service Provider is held only by an obligation of means, so that its responsibility can not be committed in case of request, claim or recourse of whatever nature emanating from any User for a damage resulting from the use of the network Internet such as loss of data, intrusion, virus, break of the service, or other problems relating to the use of the Site which would not be inherent to a fault of the Provider.
In addition, the Site serving only as an interface between the Carrier and the User, the Service Provider can not be held responsible for any incident or damage of any kind whatsoever occurring during the transport of the Users by the Carriers.
All the elements of the Site are and remain the intellectual and exclusive property of the Provider both in its presentation and in its content, including its graphic charter, texts, images, data, mark markb, and logo of the Site, protected by the provisions of Law No. 17-97 on Industrial Property, promulgated by Dahir 1-00-19 dated 15 February 2000 as supplemented and amended by Law 31-05 and the provisions of Law No. 2 -00 relative to the rights of author, promulgated by Dahir n ° 1-00-20 dated February 15, 2000 as modified and supplemented by the law of February 14, 2006.
Accordingly, any User is prohibited from downloading, representing, reproducing, copying, modifying, transmitting, exploiting, or using for any purpose whatsoever, even partially, elements of the Site whatsoever.
10.1 – In order to reserve his ticket and pay, the User agrees, expressly and without reservation, to transmit via the Site the following personal data: surname, first name, e-mail address, mobile phone number and contact details banking. The User undertakes that these data are accurate and that they justify his identity (hereinafter the "Personal Data").
All Personal Data is protected in accordance with applicable regulations, and will be processed exclusively within the framework of the Site. As such, the User expressly agrees that the Service Provider shall transmit to the Carrier in charge of the trip booked by the User as well as to the online payment service and to the financial establishments responsible for the commercial transaction, the Personal Data enabling the completion of the transport booked by the User as well as the corresponding financial transaction.
To this end and to ensure a perfect respect of these data, the Service Provider has made the necessary prior declarations to the National Commission for the Control of the Protection of Personal Data (CNDP), registered on [______] under no. [ ___________].
All the personal data of each User is kept in the best conditions of security and confidentiality with the technical services of the Provider.
10.2 In accordance with the provisions of Dahir No. 1-09-15 of 18 February 2009 promulgating Law No. 09-08 on the protection of individuals with regard to the processing of personal data and its decree application No. 2-09-165 of 18 June 2009, any User has the right to access, modify, rectify and delete the Personal Data concerning him. To exercise this right, the User can access his / her personal account directly and / or send a request to the technical service by visiting the Website under [www.markoub.ma/contact].
10.3 The User may also authorize the Provider to send him by e-mail or SMS, promotional offers proposed by the Carriers, this expressly and unequivocally by ticking the box [I have read and I accept the general conditions of sale]. The User may also terminate at any time the receipt of these promotional offers by sending a message to the following address [www.markoub.ma/contact]
10.4 The User acknowledges being informed and agrees that the Service Provider retains his Personal Data for the duration necessary for the completion of the booked trip and the related banking transaction, as well as during the opening period of his account, if applicable.
The Service Provider has implemented all appropriate technical and organizational measures to enable the safe use of the Site and in particular to prevent Personal Data from being deformed, damaged, destroyed or accidentally lost, or unauthorized third parties. unlawfully access or distribute them, as well as, in general, any other form of unlawful processing of such Data.
The Provider undertakes to make his best efforts so that his Site remains accessible. However, the User acknowledges that interruptions of the Site may occur accidentally, or because of the saturation of the Internet, or to ensure the maintenance or updating of the Site, being specified that no interruption whatever its nature can not give rise to compensation.